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simsgamer900's avatar
simsgamer900
New Novice
1 year ago

Sims 4 Crashing when traveling or CAS

I am having crashing issues everytime I travel, or go into/leave CAS the whole game crashes It doesn't give me any error with the EA app at all it just goes back to it. 

I removed mods, I tried re-launching and cache fix on both my sims files and EA app, I updated my graphics card but the error still occurs and it does with any family I play in my save. 

Any help would be appreciated I'd love to continue playing as normal. 

1 Reply

  • @simsgamer900  If you have any files in ConfigOverride, inside Documents > Electronic Arts > The Sims 4, please remove them.

    If you use ReShade or GShade, please remove it as well, for now, and repair the game (EA App game library > Sims 4 > Manage > Repair).

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether the game still crashes during travel.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/