Sims 4 crashing

Question

I downloaded the game from Origin and started playing. It worked without problems for about 5 or 6 hours, but then, it crashed. I got angry because I lost all that I had done, but I opened it again. However, half an hour later, it crashed again. As the game doesn't have a launcher I don't know where to look for possible updated that could fix the problem, having noticed that many people is having it too. If I can't solve this quickly, I really look forward to a refund.

I gathered my DxDiag as another post says. Here it is:

------------------
System Information
------------------
Time of this report: 9/4/2014, 10:25:39
Machine name: XXXX
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: HP 420
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3996MB RAM
Page File: 2488MB used, 5502MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_1526103C&REV_07
Display Memory: 1695 MB
Dedicated Memory: 64 MB
Shared Memory: 1631 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: unknown
Monitor Id: AUO183C
Native Mode: 1366 x 768(p) (60.098Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2057 (English)
Driver Version: 8.15.10.2057
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/25/2010 18:50:56, 5971456 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6902-11CF-857B-2C35A7C2C535}
Vendor ID: 0x8086
Device ID: 0x2A42
SubSys ID: 0x1526103C
Revision ID: 0x0007
Driver Strong Name: oem7.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.2057😛ci\ven_8086&dev_2a42&subsys_1526103c
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 76.6 GB
Total Space: 305.1 GB
File System: NTFS
Model: TOSHIBA MK3256GSY ATA Device

Drive: D:
Model: hp DVD RW AD-7586H ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Spanish), , 0 bytes

--------------
System Devices
--------------
Name: Puerto raíz PCI Express 2 de la familia Intel(R) ICH9 - 2942
Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_00000000&REV_03\3&21436425&0&E1
Driver: n/a

Name: Controlador de host universal USB de la familia Intel(R) ICH9 - 2936
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_1526103C&REV_03\3&21436425&0&EA
Driver: n/a

Name: NIC de Fast Ethernet PCI-E de la familia Realtek RTL8102E/RTL8103E (NDIS 6.20)
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_1526103C&REV_02\01000000FFFF000000
Driver: n/a

Name: Puerto raíz PCI Express 1 de la familia Intel(R) ICH9 - 2940
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_00000000&REV_03\3&21436425&0&E0
Driver: n/a

Name: Controlador de host universal USB de la familia Intel(R) ICH9 - 2935
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_1526103C&REV_03\3&21436425&0&E9
Driver: n/a

Name: Mobile Intel(R) 4 Series Express Chipset Family
Device ID: PCI\VEN_8086&DEV_2A43&SUBSYS_1526103C&REV_07\3&21436425&0&11
Driver: n/a

Name: Controladora de High Definition Audio
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_1526103C&REV_03\3&21436425&0&D8
Driver: n/a

Name: Controlador de host universal USB de la familia Intel(R) ICH8 - 2934
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_1526103C&REV_03\3&21436425&0&E8
Driver: n/a

Name: Mobile Intel(R) 4 Series Express Chipset Family
Device ID: PCI\VEN_8086&DEV_2A42&SUBSYS_1526103C&REV_07\3&21436425&0&10
Driver: n/a

Name: Controlador de host mejorado USB2 de la familia Intel(R) ICH9 - 293C
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_1526103C&REV_03\3&21436425&0&D7
Driver: n/a

Name: Intel(R) ICH9M/M-E 2 port Serial ATA Storage Controller 2 - 292D
Device ID: PCI\VEN_8086&DEV_292D&SUBSYS_1526103C&REV_03\3&21436425&0&FD
Driver: n/a

Name: Controladora de procesador del chipset Mobile Intel(R) 4 Series a DRAM - 2A40
Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_1526103C&REV_07\3&21436425&0&00
Driver: n/a

Name: Controlador de host mejorado USB2 de la familia Intel(R) ICH9 - 293A
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_1526103C&REV_03\3&21436425&0&EF
Driver: n/a

Name: Intel(R) ICH9M/M-E 2 port Serial ATA Storage Controller 1 - 2928
Device ID: PCI\VEN_8086&DEV_2928&SUBSYS_1526103C&REV_03\3&21436425&0&FA
Driver: n/a

Name: Puerto raíz PCI Express 6 de la familia Intel(R) ICH9 - 294A
Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_00000000&REV_03\3&21436425&0&E5
Driver: n/a

Name: Controlador de host universal USB de la familia Intel(R) ICH9 - 2939
Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_1526103C&REV_03\3&21436425&0&D2
Driver: n/a

Name: Controladora de interfaz LPC Intel(R) ICH9M - 2919
Device ID: PCI\VEN_8086&DEV_2919&SUBSYS_1526103C&REV_03\3&21436425&0&F8
Driver: n/a

Name: Puerto raíz PCI Express 5 de la familia Intel(R) ICH9 - 2948
Device ID: PCI\VEN_8086&DEV_2948&SUBSYS_00000000&REV_03\3&21436425&0&E4
Driver: n/a

Name: Controlador de host universal USB de la familia Intel(R) ICH9 - 2938
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_1526103C&REV_03\3&21436425&0&D1
Driver: n/a

Name: Puente PCI Intel(R) 82801 - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_1526103C&REV_93\3&21436425&0&F0
Driver: n/a

Name: Puerto raíz PCI Express 3 de la familia Intel(R) ICH9 - 2944
Device ID: PCI\VEN_8086&DEV_2944&SUBSYS_00000000&REV_03\3&21436425&0&E2
Driver: n/a

Name: Controlador de host universal USB de la familia Intel(R) ICH9 - 2937
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_1526103C&REV_03\3&21436425&0&D0
Driver: n/a

Name: Realtek RTL8191SE 802.11b/g/n WiFi Adapter
Device ID: PCI\VEN_10EC&DEV_8171&SUBSYS_1467103C&REV_10\885522FEFF4CE00000
Driver: n/a

Thanks for your help.

ea_david · Answer

If you check your&nbsp;reliability monitor is there a report for the crash?

Your machine isn't exactly a powerhouse, so try restarting with a Clean Boot and see if it has any effect.

Also, on laptops heating can be an issue, do the fans become noticeably louder before the crashes?

Finally (for now 😉) your graphics chipset is showing drivers from 2010, try updating these: http://help.ea.com/en/article/finding-devices-and-updating-drivers/

daianaerika · Answer

Yes, in the reliability monitor there are reports for both crashes (because I stopped playing after the second one).

The fans become louder randomly quite often, so I didn't pay attention at that moment, but if it happens again I will check.

I'm going to try the other things you said and see how it works. Thanks!

Forum Discussion

Sims 4 crashing

2 Replies

Featured Places

The Sims 4 Technical Issues - PC

Recent Discussions

Photos are STILL turning black.

For rent bug

Sims 4 crashing after a few minutes

prom is still broken

game not playing through a variety of reasons