Sorry and no refunds have happened or anything. All items are actually listed as owned, but not there in game.
The last thing I bought was wedding stories when it came out so it's not like I've bought anything recent, which is why it's so surprising.
@TheDiscoTimelord Please run a search for EP01 , which is the folder for Get to Work. Open a File Explorer window, click This PC in the left panel, and enter EP01 in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here.
