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lolcatr's avatar
lolcatr
1 year ago
Solved

Sims 4 DLC removed from account

So, my sims 4 addon (Cats & Dogs) got removed for suspected fraudulent activity. But I paid for it so I don't understand why they would remove it like that. My only guess is that when Origin moved over to EA that same addon got removed from the files and then I had to buy it again (which I did so recently due to finances). Maybe because I had to buy it twice because it got removed? I tried repairing the Sims but that didn't work, and I don't have the money to buy the pack again. I just want to know what to do because I don't want to make things worse.

missing content
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  • EA_Solaire's avatar
    EA_Solaire
    1 year ago

    Hey there @lolcatr 

    I'm afraid we don't have access to your account or billing details here on the forums, so we wouldn't be able to look into this with you to see why the pack was removed from your account. 

    The live support team can review these details with you and see what's happened, please contact live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi 2020jumanji​ 

    I've merged your post into the current main thread on this as it sounds like this pack was removed from your account- please see the accepted solution in this thread for more information. 

  • SavageKerah's avatar
    SavageKerah
    Newcomer
    1 day ago

    I haven’t played my Sims game since 2023. I signed onto EA and started downloading my old game packs. It keeps giving me a notification that reads “You don’t have access. We’ve canceled the download because you don’t own this game. To play go to game hub to get the game.” However, when I was playing my games through origin, I had no issues and I have the same packs. I’m not sure what to do about this issue. I don’t want to buy the packs over again, we all know that packs can be expensive. Out of 14 packs, only 10 of them installed correctly. Does anyone have a solution to my problem or how can I contact EA? 

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey SavageKerah​, 

    I've merged your post into the main thread for this topic since it sounds like those packs have been removed from your account. Please take a look at the accepted solution for more information and how to get in touch with our live support team. Thanks! 

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