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REXxyrst's avatar
REXxyrst
Newcomer
6 days ago

Sims 4 does not recognize my RTX 3050 Laptop GPU (unrecognized GPU)

Hello,

I'm having an issue where The Sims 4 does not recognize my dedicated GPU (NVIDIA GeForce RTX 3050 Laptop GPU 6GB). It shows as an unrecognized GPU in-game, and performance is significantly worse than before.

Here’s some background:
- My system used to run the game just fine with the RTX 3050 recognized correctly.
- After not playing for around a month, I reinstalled the game and now it no longer detects my GPU.
- In Device Manager, my GPU is listed under Display Adapters and says “This device is working properly.”
- I checked the "ConfigOverride" folder, and there's no `DeviceConfig.log`. I manually added a `GraphicsCards.sgr` with the line for 25EC (my GPU's PCI ID), but it didn’t fix the problem.

What I’ve tried:
- Clean reinstall of The Sims 4 via EA App
- Installed the latest NVIDIA drivers (clean install)
- Set the game to use High Performance GPU via NVIDIA Control Panel
- Tried both windowed and fullscreen mode
- Removed all mods and ran game vanilla

My specs:
- GPU: NVIDIA GeForce RTX 3050 Laptop GPU 6GB (PCI\VEN_10DE&DEV_25EC)
- CPU: Intel i5 12th Gen
- RAM: 12 GB
- OS: Windows 11

Any help would be greatly appreciated. Thanks!

2 Replies

  • REXxyrst​  In Config.log, under Graphics Device Info, do you see your 3050 ti listed, or something else?  This file is directly inside the Sims 4 folder.  ConfigOverride has nothing to do with this, and DeviceConfig is the Sims 3 equivalent of the Config file.'

    When you say performance is significantly worse, what exactly do you mean?  I don't see anything concerning in your dxdiag, but if the game is using your iGPU instead of the Nvidia card, that would explain the issue.  If that's not the case, however, please let me know what you're seeing, and also if the same problems exist in a new save in one of the base game worlds, for comparison's sake.

    If you want to get your graphics card recognized, please post a screenshot of what you added to GraphicsCards.sgr so I can see why it didn't work.

  • williamabo's avatar
    williamabo
    Seasoned Rookie
    5 days ago

    do you have a Intel GPU?   

    as the sims 4 came out in 2014 and this should work just fine