I took your suggestions and will provide screenshots of my issues:
1. I checked the USB ports and the game still doesn't load.
2. I did the 2nd part of scan where I entered: sfc/scannow and it came up with zero errors. It only said: Windows Resources Protection did not find any integrity violations. PS C:\WINDOWS/system32>
3. I restarted my computer and also checked "Update & Security, and it says that I am up to date.
4. While updating, downloading, and installing the necessary driver:
Thank you,
Neesha
@Nee24 Try installing the BIOS again, by itself. I'm not sure why it failed, but perhaps the problem was the other updates trying to install.
Did you run DISM before sfc? It's important to do so because sfc relies on some stored Windows data to do its job, and DISM checks that data first.
The Dell.CoreServices.Client.exe is part of the MyDell app, which has a number of components you don't need running at any given time. If you can find something that looks like Dell Core Services or SupportAssist in the Task Manager, kill it before opening Sims 4. It'll restart with Windows, which can be addressed if necessary, but in the interim, this is a useful test.
If the above doesn't help, please post a new dxdiag.
So in the previous message, I forgot to mention that I ran the DISM and there were no errors and then I ran the sfc which had no errors, as mentioned in the previous message.
1. I ran the BIOS like you suggested and now it is up to date. I tried playing the game but like before it crashed so I am attaching another dxdiag report.
2. I have attached a screenshot of my laptop device and everything is up to date except two.
Thank you,
Neesha
@Nee24 Dell laptops come with a package of software called MyDell or similar, and this package has a number of individual apps, each of which has multiple components. And the names for these apps have changed over the years too. So when some component is crashing, it's difficult for me, not having access to your computer, to tell you which application to close to stop the problematic service from running.
What I can say is that none of this software is critical, so you could happily kill everything in the Task Manager with no meaningful consequences. And the good thing about that approach is if you happen to close the wrong service, restarting your computer will fix it.
As for the quick scan, it won't hurt. I wouldn't count on it fixing the problem, although it could, and I absolutely wouldn't trust it if it said your computer had no problems. But it's not completely ineffective in general.
Well, I ran the hardware scan and everything passed.
1. When reviewing the recent dxdiag, under "Microsoft Graphics Hybrid" it says not supported. Could that be the issue since the graphic driver is 2019?
2. When you're reviewing the dxdiag report, what are you reviewing? Would you be able to access my computer and debug the issue remotely? Are there any more tests that I can try? I went to Device Manager> USB Root Hub (USB 3.0)> update driver: everything is up to date.
3. So, I have a question. My mom has a recent Dell computer that she brought in 2024 and everything is new. If I want to test out to see if Sims 4 works, can I download the EA app, sign in to my account and would I be able to play? Would I need to install the CDs or the information is already there?
When Sims 4 used to have all these updates, I would update them and just play the game. I am not sure if its with all these recent kits that are being released that is causing the glitches/bugs.
Thank you,
Neesha
