Forum Discussion

Rose_0130000's avatar
6 years ago
Solved

Sims 4 Error code Game failed to load102 but i have no cc or mods

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.61
What expansions, game packs, and stuff packs do you have installed? All of them it started when i installed tiny living and the new patch hasn't fixed anything
Steps: How can we find the bug ourselves? When i try to load a family first it brings me onto the map and i keep trying and it comes up with the error 102:352 (and more numbers) and none of my saves work
What happens when the bug occurs? When i try to load a family first it brings me onto the map and i keep trying and it comes up with the error 102:352 (and more numbers) and none of my saves work
What do you expect to see? that i can play the game
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Also i have tried fixing my game with origin it didnt work.

  • crinrict's avatar
    crinrict
    6 years ago

    HI @Rose_0130000 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

9 Replies

  • Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox,, googledrive or OneDrive and PM me the link.

  • @Rose_0130000 I have no issues with your save. Works fine for me. Are you sure you properly removed all mods and deleted the localthumbcache ?
  • I did check and my mods folder is empty and i deleted the localtumbcache and it still shows the error message.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    HI @Rose_0130000 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @Rose_0130000 That's multiple errors. Bit hard to tell which one is related to the error.

    Could you delete the exception file, then trigger the error again and see what the new exception file comes up with ?

    Wonder why I can load your save fine without any issues.Are you sure you sent me the correct one ? Does it matter which family ?
  • It appears that origin fixed the problem by reinstalling sims 4 in another location but if u are wondering i still have the old game files were the error did happen.Here is also the last exeption file were i triggered the error.I am also going to be staring putting my save back.

    Thank you for the help that you provided.