Sims 4 event rewards disappeared

After the most recent update on January 14, 2025, I am missing the last 2 items from the Cozy Celebrations event last month. That is I completed the event and the Cozy Neck Scarf and Grouch Trait are no longer in my game after this update, despite earning them. I removed all mods and opened a new game and the items are still missing, so this is not a mod issue.

@GammaVector  To be clear, you're missing all the related content, including the Grouch trait and the CAS items?  I ask because there's a separate issue with clutter items not appearing:

https://answers.ea.com/t5/Bug-Reports/Clutter-items-not-showing-up-in-Build-Buy/td-p/14393957

Please let me know either way.

I seem to have all but the items from week 6 (grouch trait and scarf) - admittedly I can't remember if I forgot to claim that week or not as I got all the others at the same time but I do remember the icon disappearing sometime after completing the quests, so I'm pretty sure I did. Definitely odd though!

@avvob  Are you the same person as the OP, just under a different account name?  Is it possible you earned the items on one account and not the other?

Regardless, I flagged this thread a few hours ago, but it might take a while to get a response, if there is a response at all.  It's definitely strange that the items would have disappeared.

@jgonz920  I've merged your post with another thread about the same issue.

@avvob  It's not a problem; I just wanted to know whether there were two or three players reporting the issue.  And it doesn't actually matter to me, but it might matter to EA.

All the event rewards I had obtained from the Happy at Home, Reaper's Rewards, and Cozy Celebrations have all vanished from my game.

I recently connected my steam account to my EA account. After logging onto the game i got a notification that "some items have been deleted", and after a few minutes of playing i realized that all the items that were rewards from the reaper's event (which i completed fully) are gone and i can't get them in any way. All gone

Recently, all my Sims 4 saves were deleted, so I started a new save and noticed while looking for event items that they weren't there. I was looking for the game console only to see it missing. I had completed all the past events, but they're not there, only the one they added in the update that one time. I thought they were being linked to our EA accounts after the first event? Is there anything I can do to solve my issue

I completed the blast from the past event, but whenever I delete any cache files, all of the rewards disappear from my game. At first, restoring the old cache files restored the rewards, but now even that's not working.  I haven't touched my "accountDataDB.package" file which I was told is where all the rewards are stored.

I added a screenshot to show that they don't come up when i filter all my in game objects by event rewards. 

EDIT: I just checked again with no mods and cc, and the rewards are there. But then I tried removing only my mods and then only my cc, and they disappear with both. it seems like something about having a modded game is conflicting with the rewards, even though I haven't changed anything about my mods folder and it was working fine when I was playing earlier today

SECOND EDIT: I tired to create a new sims 4 folder and the rewards came back, but when I tried to add back my tray and saves, they disappeared. So I removed my saves and tray and they are still gone.