Sims 4 flashes black and white then crashes
Good morning! This is an issue I started facing a day or two ago, and, despite all attempts, it keeps happening. When I start up the Sims 4, my screen goes white as if it's loading, but then i...
Forum Discussion
Wombat_Justice Thanks for the dxdiag. Please update your computer's graphics driver, which is from 2021. Use the newest driver Dell provides for your laptop:
https://www.dell.com/support/product-details/en-us/product/g-series-15-5505-laptop/drivers
The list is a bit unwieldy, but the driver should be the sixth entry. Run the installer as an admin: right-click the download and select "Run as administrator." Restart afterwards and before trying to play.
As a side note, you can let this site check for driver updates and install anything you need. But please manually install the graphics driver, first, and test the game, then look for other updates.
Hi!
Thank you so much for the reply. Unfortunately, I'm still a bit confused.
Like I said in my initial report, I'm not very good with computers, but I don't think I have a Dell laptop. I have an HP laptop. I tried entering serial codes and such to the website provided, and I even tried downloading the service assistance app that the Dell website was telling me to do, but it wouldn't allow me to install it (error code 9505- Platform not supported).
I'm unsure of what to do since I don't know which driver to get, and I don't think my laptop supports Dell since it isn't a Dell laptop.
I usually use NVIDIA, if that helps, but I thought my driver for that is updated.
