Just updated my Sims 4 on Origin and ever since my game keeps crashing only a few minutes into game play. The game is just freezing and it will not let me close the program without shutting down my PC entirely, anyone else having the same problem?
If you have any Mods or CC please remove them and try the game without.
don’t have any! as it’s only a newly downloaded game, was fine before i updated it last night
Hi @roisinbtw
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
My game has been working fine up until today. I don't know if its because of the latest update or not but my game keeps crashing/freezing after about 10 minutes of gameplay. Any help would be great here is my computers DxDiag. I have no mods or cc.
@melissa4ester The first thing you need to do is fix the Windows updates that failed. This could fix the issue. Are you running any other programs while playing the game? If so try closing all other programs and just run the game and see how it works.
It seemed to work after I updated the ones that failed but about and hour and a half later it froze and I had to turn off my laptop. Could it be my save? My sister said she had no problems when she created a new save file and played.
Can you explain this further?
Community ManagerCommunity Manager
