Forum Discussion
10 Replies
- jpkarlsen8 years agoHero (Retired)
If you have any Mods or CC please remove them and try the game without.
don’t have any! as it’s only a newly downloaded game, was fine before i updated it last night
- crinrict8 years agoHero+
Hi @roisinbtw
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly. My game has been working fine up until today. I don't know if its because of the latest update or not but my game keeps crashing/freezing after about 10 minutes of gameplay. Any help would be great here is my computers DxDiag. I have no mods or cc.
- *Laptops*
- roberta5917 years agoHero (Retired)
@melissa4ester The first thing you need to do is fix the Windows updates that failed. This could fix the issue. Are you running any other programs while playing the game? If so try closing all other programs and just run the game and see how it works.
It seemed to work after I updated the ones that failed but about and hour and a half later it froze and I had to turn off my laptop. Could it be my save? My sister said she had no problems when she created a new save file and played.
- Two weeks ago my Sims4 started freezing every minute or so for about 20 seconds. Then this week The whole computer was freezing. I checked windows "Event Viewer" "windows Logs" "System" and found hundreds of Warning entries in the log about my vsmraid "Reset to device, \\Device\\RaidPort0, was issued.".I looked it up on the internet and found this page [Removed by CM] that had me edit the power setting in the registry.Sims4 does not freeze anymore and nether does my computer after the registry edit.I have set me sims4 to auto save every hour now.
Can you explain this further?
- EA_Lanna6 years ago
Community Manager
Hi @jessmorrow,
It's unlikely the members in here would be active to reply now. Could you please open a new thread and add any information you feel will help us understand what you're experiencing?
Freezing can be caused by a variety of things so the more information you can include about your issue, what you're seeing and the steps you've already tried, the better members will be able to tailor their advice back. 🙂
I'll lock this thread here.
Thanks,
EA_Lanna
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