Sims 4 Freezes on Launch
Hey guys! So for about a year now, I've been on and off struggling with an issue in my game where the game freezes my computer on startup. Usually this freeze happens just as the plumbob whizzes past so that I'm stuck seeing it frozen in motion. When the game freezes, my entire computer freezes, and the only solution is to force shutdown. Before, normal fix solutions worked. However fairly recently, the problem worsened and now freezes every single time I try to launch the game regardless of any fix I try.
My computer, a Lenovo Edge 15 that I got in 2015, meets all of the minimum specs for the game and then some. I have already tried uninstalling and reinstalling, removing all of my mods, repairing the game in Origin, and removing all of my saves. Pretty much trying every single thing that most people recommend doing to troubleshoot. It doesn't work. The game still freezes on startup and my computer goes completely unresponsive.
I have tried talking to people smarter than me on what might be wrong, but this issue is even beyond their understanding. I'm hoping someone here might have an answer! I have attached my DxDiag.txt file.
@deadlliestt The driver for your graphics chip is from 2016, so try installing the newest one from Intel:
https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-
Restart your computer afterwards.
Please also test in a clean user folder, just to keep things simple. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and the game will create a new one when it loads, if it loads at all.
If you have the same issue, please look for any Sims 4 crash dumps. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.
If there is no Sims 4 .dmp file, you can enable them:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to a free filesharing site and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
Please continue to use a clean folder when testing.
