Sims 4 Freezes on Launch
@deadlliestt The driver for your graphics chip is from 2016, so try installing the newest one from Intel:
https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-
Restart your computer afterwards.
Please also test in a clean user folder, just to keep things simple. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and the game will create a new one when it loads, if it loads at all.
If you have the same issue, please look for any Sims 4 crash dumps. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.
If there is no Sims 4 .dmp file, you can enable them:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to a free filesharing site and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
Please continue to use a clean folder when testing.
