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@Maasterash Interesting, I don't have any performance issues in windowed fullscreen. But that's not really the point.
The most likely cause of this issue is another overlay interfering: Discord, Steam, even the Origin in-game overlay. So please disable any of these or their related apps, if you currently use them; the Origin overlay setting is under Application Settings > Origin in-game. You can also disable all Origin notifications, under the Notification header in the same place.
If that doesn't help, please try playing in a clean boot.
- 4 years ago
I stated in my original message that I've already attempted a clean boot without any background processes running but that didn't help either and the game still would not stay open. I've also turned off every overlay and notification I can think of. Geforce, Origin, Windows Notifications, Windows error reporting. I don't believe I have any other overlay programs. Also, the more I've tried to open sims in fullscreen is less functional it is. Now if I can manage to open it before the settings revert, all it takes is moving my mouse over the X button that appears and it shoves itself right back into the taskbar.
I've also gone into the task manager and set the Sims 4 process as high priority but that doesn't seem to have changed anything either. I'm almost to the point where I've considered completely resetting my PC to factory settings (backing up and keeping all files of course) but I wonder if whatever is causing this won't change even after all that.
For windowed fullscreen, I have a noticeably lower fps and the game gets choppy and laggy if I move the camera too fast. While I don't have a high end gaming laptop, I do have a rather good one that's better than my old one, and that one ran sims just fine before its motherboard died from other causes.- puzzlezaddict4 years agoHero+
@Maasterash When you said you turned off all background processes, I wasn't sure what you meant or how you went about it: some people just kill anything suspicious-looking in the Task Manager, which is fine as far as it goes but isn't the same as a clean boot. So I didn't want to assume you'd done one.
Anyway, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus you use.
- 4 years ago
That's understandable. I promise that I've been through many different troubleshooting processes that I could find for people with similar problems but so far nothing has worked for me. I actually had no antivirus when the issue began but I recently got Norton to rule out malware (a full scan showed nothing wrong). I've attached the dxdiag and hopefully there's something in there that can help
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