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I had high hopes for this one because it was something new but unfortunately even after trying everything suggested it still doesn't work. I'm at a complete loss right now
@Maasterash Please try playing in a new admin Windows account. The username should contain only letters and/or numbers, no special characters, accents, etc. And make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. For good measure, try a clean boot in this account as well.
If the game still minimizes, please look for any new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 4 from after you've made the new account, or any that happened at the same time as you tried to play, click "View technical details," then copy the information and paste it into a reply. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
- 4 years ago
So I actually got another Window's update and whatever changed, the problem is now completely gone. I'm guessing something in the last update was conflicting with Sims or taking priority away from the window being opened. I thank you very much for taking time to try and troubleshoot my problems since I was completely and utterly stumped. (honestly I reset my PC and it didn't fix but then I got a random update and now it's fine).
Again, thank you so much!
- puzzlezaddict4 years agoHero+
@Maasterash That's great to hear, and also very useful information. If you have time, could you look up what the update was? You should be able to see it in the Reliability Monitor too. I'm just curious what the exact name is so I can look up what it's supposed to fix, and also of course in case someone else has the same issue.
- 4 years ago
I ran the monitor and there are actually several updates I'm guessing since the reset erased a lot of programs and had to catch up again, so I don't really know which one exactly fixed the problem. Sorry
- 4 years ago
It seems like the stability was short-lived. The game is right back to minimizing to the taskbar and unplayable again.
- puzzlezaddict4 years agoHero+
@Maasterash Please download Malwarebytes (the free version is fine):
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C drive (and any other if you happen to have an external plugged in), and let it do its job. This will probably take at least an hour, so you may want to set it to run while you're doing something else. Let me know what it finds.
Please also post a new dxdiag so I can look for any new issues.
- 4 years ago
Malwarebytes found nothing after a full scan unfortunately. I also tried the previous advice of making a new user. The game actually ran perfectly fine for a day and a half, then suddenly in the middle of playing, it started minimizing and wouldn't stop. When I ran the reliability monitor, no error specific to origin or sims showed up.
I've attached the new dxdiag for now - puzzlezaddict4 years agoHero+
@Maasterash So even when the game kept minimizing in your existing user account, it ran fine in the new account? That strongly suggests something about your account settings. Did you happen to change anything in the new account right before the problem showed up? Did you change something earlier and then restart your computer right before the minimizing started, or perhaps start using another application in that account? Anything at all that you did might be relevant. And a change might not have taken full effect until after a restart.
- 4 years ago
I honestly did nothing with the new account other than start Sims as soon as I created it. I didn't even start with a clean boot. I played for an entire day with no problems, and pretty much resigned myself to just playing on an alternate account if that's what worked, put the computer into hibernate for the night and picked up the next day. It was running fine for several hours then in the middle of playing, the game suddenly minimized. Nothing else was open, not even origin. Then when I tried to open it from the taskbar, the problem started up all over again. Restarting the game did nothing to fix it and repair didn't either, and I didn't restart my computer.
- puzzlezaddict4 years agoHero+
@Maasterash In the new account, please try disabling all notifications under Settings > System > Notifications. Specifically do it in this order: first, turn off the notification for each individual app, then all the check boxes above the apps list, then the global setting.
If that doesn't help, please post a screenshot or two showing all the apps listed in Notifications.
- 4 years ago
Notifications are some of the first things I turn off, honestly. not a single app or browser has them on. When the game minimizes, nothing actually pops up, it's just that I can't keep it open.
- puzzlezaddict4 years agoHero+
@Maasterash I'd still like to see the list of apps that would want to generate notifications if you allowed them.
Additionally, have you tried uninstalling GeForce Experience? It would be odd for it to have this effect on Sims 4, but even with the overlay disabled, it could still be interfering.
- 4 years ago
I haven't reinstalled Experience since uninstalling and reinstalling my drivers, but I never let it optimize games I play because it wants to run them in the wrong resolution. Also whenever I play any games I try to make sure nothing at all is running because I'm always concerned about PC temps and good performance with highest possible graphics. There's not many apps on my computer that show up for notifications, and the only one I actively use, discord, is also closed whenever I play (completely shut down, not just minimized).
- puzzlezaddict4 years agoHero+
@Maasterash This is kind of a long shot, but try playing with no internet connection. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching Sims 4. You should be able to open it from Origin, but in case you can't access your game library, double-clicking the .exe or its shortcut should still work.
- 4 years ago
I gave up on trying to fix it for a few days and when I went back, it's completely stable again. Other than one infinite saving screen and a crash(from a lot with too much on it from the gallery), there's no problems anymore. I have no idea what is causing this or if it will come back, but I hope not.
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