Sims 4 Game Crashing

brxwnchxld  Thanks for the dxdiag, which shows the Epic launcher is crashing a lot.  If you have it set to start with Windows (perhaps unintentionally, so please check), you may want to disable that so it's not running and crashing in the background.

Please also unplug any USB 3 devices you're using and restart your computer.  The Windows USB 3 driver is crashing, which is typically not serious at all but should be addressed.  Disconnecting any peripherals that use this driver and restarting is often sufficient.

For the Sims 4 issue itself, try updating your graphics driver.  You can get the newest version here:

https://www.nvidia.com/en-us/drivers/

Select GeForce, 20 series, 2080, Windows 10, and download the first driver listed.  Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

If that alone doesn't help, please uninstall Razer Cortex, then any other apps from Razer if you have them, and try again.

If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after doing the above.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

brxwnchxld  Are you currently testing a new save in a clean Sims 4 user folder, with no added content at all, not even a download from the Gallery?  If not, please do so now, as in, move the existing folder out of Documents > Electronic Arts and allow the game to generate a new one.

If that doesn't or didn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

brxwnchxld  Please create a new admin Windows account and try playing there.  Make it local, as in, don't link it to your Microsoft account.  (Choose "I don't have this person's sign-in information" and then "Add a user without a Microsoft account.")  You'll be able to launch Sims 4 in the new account without reinstalling anything, but your saves and other user content won't be available.  That's fine for now and can be addressed later if necessary.

If this doesn't help, please try the clean boot again, in the new account, but this time with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable.

same issues, and I've never played with mods or CC

brxwnchxld  Please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Please also do a clean uninstall and reinstall of the graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Finally, please disconnect every peripheral except for the mouse and keyboard, and restart your computer afterwards and before trying to play.

If you get another crash, I'd like to see a dump file. To find one, click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files from after we started troubleshooting here.

If there is no Sims 4 .dmp file, you can enable them:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch Sims 4 and wait for it to crash (whether you can play at all or not)
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to a free filesharing site and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.