@cehhoerr Sims 4 runs fine in Windows 11 under ideal circumstances. However, one potential problem for you is that the driver for your graphics chip is from the spring of 2020, long before Windows 11 existed. I'm not actually sure whether you can update it—HP often blocks this in laptops like yours—but the worst that can happen is you'll get an error message about the driver not being compatible.
Before you do that though, please run a couple of basic checks on your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. (Even if you did this before, it's worth doing again after running DISM and sfc.) If anything installs, restart again afterwards.
Next, go to the Intel page for your processor, click "Drivers and Software, download the newest graphics driver (dated 10/14), and try to install it:
If it doesn't work, you can check whether HP offers a Windows 11 graphics driver for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
enter your laptop's serial number, choose your operating system if necessary, and you'll land on the driver download page for your laptop. Look under Driver - Graphics for anything that specifically says Windows 11. If you're not sure what you're looking at, feel free to link the driver page here; it doesn't contain any information about your own laptop, just the model.
If you can't install the driver from Intel and HP doesn't offer a new one, there are a couple other troubleshooting steps you can try as well before reverting back to Windows 10. But that may be what you need to do in the end, at least until your laptop has driver support for 11.
Thanks!
I was able to run those basic checks without any errors. After running DISM and sfc, I got the following message: "Windows Resource Protection did not find any integrity violations."
I then followed the steps and was able to download a new graphics driver from the intel page as you suggested. However, when I went to test the game, it still crashed without warning after about five minutes.
@cehhoerr The new graphics driver didn't actually install; your dxdiag still lists the old one. If you still have the download, please right-click on it (you should be selecting a file that ends in .exe) and select "Run as administrator," then see whether it installs. If you get an error, look for a Windows 11 driver from HP. If you can't find one there either, stop and let me know.
If you do install a new graphics driver from either source, try to play again. If you then get another crash, please post a new dxdiag.
By the way, you can check the driver version yourself if you want. Among the ways to do so is through the Device Manager. Hit Windows key-X, select the DM, open the Display adapters section, right-click on the Intel graphics chip and select Properties, and you'll see the date and version number. Your current ones are 4/10/20 and 26.20.100.8141, respectively; anything with a higher number than 8141 is a newer driver.
