My sims 4 game has stopped working and I haven't been able to play my game for months. I took out my mods folder and its still crashing. When I run the game, it loads up to the sims 4 screen and then it just crashes. I don't know what to do can somebody please help. I also attached my dxdiag to this post.
I'm having the same issues and I followed your steps this is what I got..
Source
EA
Summary
Stopped working
Date
2/19/2025 3:40 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: EADesktop.exe
Application Version: 13.396.0.5909
Application Timestamp: 67aa42ed
Fault Module Name: StackHash_3304
Fault Module Version: 10.0.19041.4522
Fault Module Timestamp: 8a1bb6f3
Exception Code: c0000374
Exception Offset: PCH_E5_FROM_ntdll+0x000000000009E0B4
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3304
Additional Information 2: 3304685e500598e6ca2a9aa06fe01c91
Additional Information 3: 7fd8
Additional Information 4: 7fd8da969d5a4cb1d427fd6c17e26caf
Extra information about the problem
Bucket ID: a064f8caa27a4c06691383b424557e80 (1806932685232635520)
darriedoee Thanks for the dxdiag, which doesn't list any Sims 4 errors but does contain some generic Windows errors. So please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling it. Use a fresh copy of the installer, and run it as an admin: right-click the download and select "Run as administrator."
Edit: I've moved your other post into this thread because it contains the info I was going to ask for if the above didn't help. This particular crash is typically related to conflicting software. If you currently have any files inside ConfigOverride, in Documents > Electronic Arts > The Sims 4, please remove them.
If that doesn't help or isn't relevant, and you have any Razer apps installed—Synapse, Cortex, whatever—please remove them. You may simply be able to reinstall them to fix any related issues, but please do test with them gone.
If that doesn't help either, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Community Manager
