Sims 4 game keeps crashing randomly
I haven't had much time to play in the past month, but I have noticed a problem since early January : my game keeps crashing at random times, even in new saves and even without mods (though my latest...
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I've been encountering the same issue as SerraNolwen. Sims 4 has been crashing fairly regularly since early January. I have not yet had a crash while in Build Mode, only in Live Mode, so far. I noticed the issue after I installed the Crystal Creations Stuff Pack and Riviera Retreat Kit on December 29th of last year. I have 60 add-ons installed, including those two. I don't use any mods. Repairing the game has not corrected the issue.
My computer is a desktop running Windows 11 version 24H2. I've got an Intel i9-13900K processor and an Nvidia GeForce RTX 4060 Ti video card. I've updated my video drivers recently to no apparent effect. CPU and GPU temperatures are in nominal ranges after a crash.
Running the game in laptop mode appears to extend the amount of time I can play the game before it crashes. The game has had a maximum uptime of ~two and a quarter hours before a crash while in laptop mode. Tonight, I reset the graphics settings to ultra and unchecked laptop mode and was only able to play for 25 minutes.
Edited post to add DxDiag file
jjbadgett12 The issue may be your 13900K, or rather that the motherboard may be overclocking it automatically and past the point of stability. At least, it's a common issue on newer high-end Intel processors, and your dxdiag lists one python37_x64.dll error, which is what we've been seeing with this type of crash.
Please look for a BIOS update for your board, which helps some of the time. If you don't find one, or installing it doesn't make a difference, boot into BIOS and disable CPU Turbo boost, which will be somewhere in Advanced settings and may have a slightly different name. (It should say Turbo though.) You can look for new errors in the Reliability Monitor (Windows key-R, perfmon /rel) whenever you get a new Sims 4 crash, but please keep in mind that not every overclocking-related crash lists python37_x64 as the faulting module. So even if it's only one in two or three, this is probably still the problem.
As a side note, Teams is crashing a lot, so much so that it's crowding out most of the Sims 4 errors. Check to see whether it's starting with Windows, in the Task Manager's Startup section, and disable it there unless you have a specific reason it needs to be open all the time.
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