Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Sims 4 game removed from library

Hello, I got the sims 4 around when it first came out and installed origin and manually put the code in for the game that was bought in a store. When my laptop got a virus (I believe that is what happened) it deleted all my games that were in my Origin library. I have the case and disk for the sims 4. Is there anyway I can get my game back?

pc

1 Reply

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    10 years ago

    The game no longer shows up in Origin

    Try the following things: 

    • Restart Origin.
    • Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
    • Reinstall Origin.
    • Restart your router/modem.
    • Make sure the game isn't hidden by accident. To check, put the filter to Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))
      Spoiler
    • Get in touch with an EA Game Advisor.

Recent Discussions