Forum Discussion

11 years ago

Sims 4 (game time demo) freezing when I moved the cursor.

I downloaded the Sims 4 game time demo last week, but when I tried to play the game I noticed right away that it wasn't working properly. It loaded fine and ran without crashiing in full screen mode,...

EA_Nils

Community Admin

11 years ago

Additionally, you may also consider the following:

Disable the Origin in-game overlay (IGO). To do this, launch the Origin client. Then go to the Origin menu, Application Settings, Origin In Game, and then uncheck "Enable Origin In Game."
Perform a clean boot. This is to ensure that there are no applications running in the background that might interfer with your game. Known culprits are again any sort of software with a Visual Overlay capability. Popular examples: X-Fire, Windows Blinds, Ventrilo, TeamViewer

RobynTyler

11 years ago

I tried this but it didn't make any difference. I also disabled the online content within the game settings too.

I checked for applications running in the background and closed those too. I tend to close those types of programs when running full screen games anyway, but with this one it made no difference.

Since the games time trial ran out earlier this week I can't try anything else, but I'm not prepared to gamble £30+ on a game that may not actually work on my system.

However if there is any more info that you would need to help fix this issue then I am happy to provide it. 😕mileyhappy: