Forum Discussion

HookedOnSims's avatar
2 years ago
Solved

Sims 4 game won't launch after update

Good evening, I'm hoping someone can help me.  I did the required update for the Sims tonight and the update just suddenly stopped and said that there was an unforeseen error.  I tried to play offline but the game just won't launch AT ALL.  I did an app recovery, cleared the cache, restarted my computer and still nothing.  EA Help says they will report this anomaly and someone may be in touch, but it really doesn't fill me with hope.  Anyone else come across this or a possible fix?  Any help is appreciated, I'm not very tech savvy so my knowledge is limited.

  • @HookedOnSims  Please try repairing the game: open your EA App game library, click Sims 4, and select Manage > Repair.

    If the repair goes through, try to play.  If it doesn't, please uninstall the EA App with Revo Uninstaller (the free version is fine), restart your computer, reinstall the App, and try again to repair.

4 Replies

  • @HookedOnSims  Please try repairing the game: open your EA App game library, click Sims 4, and select Manage > Repair.

    If the repair goes through, try to play.  If it doesn't, please uninstall the EA App with Revo Uninstaller (the free version is fine), restart your computer, reinstall the App, and try again to repair.

  • HookedOnSims's avatar
    HookedOnSims
    2 years ago

    Thank you ever so much for taking the time to reply. Your advice worked! I am very grateful.

  • billiesue44's avatar
    billiesue44
    Rising Rookie
    2 years ago

    Since the newest update i cannot launch the sims 4 again. I cant even click on anything cause nothing will load, Help

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @billiesue44  Try forcing the EA App to update.  Go here:

    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

    and launch the EAUpdater.exe.  Then restart your computer before loading the App itself.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,953 PostsLatest Activity: 2 hours ago