Sims 4 Game Won't Load

@LegendariYoshi  What antivirus do you use, and do you get the same error if you disable the antivirus and then repair the game in Origin?  Please test if you haven't already; as long as you don't do anything else with the antivirus disabled, your computer should be safe.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

@puzzlezaddict I use Norton, I don't even know how I would turn that off with Norton. I can attach the dxdiag when I get home. At work right now, apologies don't mean to annoying by not being at the right computer. 

@LegendariYoshi  Don't worry about it; just let me know when you've tested.  Here's one guide for disabling Norton:

https://www.lifewire.com/disable-norton-antivirus-4589389

There are plenty more around as well, if you happen to not like this one.

@puzzlezaddict So I did try with the anti virus off and the same dialog error came to me. I did the dxdiag and have it attached. I noticed the operating system does say 64-bit but there was not option to run dxdiag.exe in 64. Ofc you will see that, just trying to learn as I go as to why this may have happened. Thank you for all the help 🙂

@puzzlezaddict So tried without the antivirus (as well as firewall for extra measure) and moving plus verifying and repairing the game twice, it still would not work. After making a new local account, it works perfectly. All the extensions and add-ons work and plays wonderfully. What might be the issue on my normal profile to cause this error? I can thank you enough for helping me get this figured out. 

@LegendariYoshi  The issue could be several things, but my first guess would be interference with the Documents directory.  For example, if the location of Documents is in OneDrive on your main account, and OneDrive is full, the game couldn't write to that folder.  Or perhaps Norton borked the permissions on that folder.

The OneDrive issue is usually simple to fix: disable OneDrive, then if necessary, move the location of Documents back to the usual folder, as in, C:\Users\your username\Documents.  Here's how you'd do that:

https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

https://www.tenforums.com/tutorials/74952-move-location-documents-folder-windows-10-a.html

If the issue is borked permissions, you can use this tutorial to reset the default permissions for the Documents directory:

https://www.tenforums.com/tutorials/88246-add-reset-permissions-context-menu-windows.html

@puzzlezaddict I see, I have OneDrive on cause I work from home sometimes. I will try these steps and hopefully this will fix it.  🙏

@puzzlezaddict so i deleted OneDrive completely and reset the permissions. Unfortunately still did not work. I'll be honest now that it works on another profile, I'll just play that way if need be. 

@LegendariYoshi  We can keep troubleshooting if you want, but it might just be easier to use the new account.  Let me know if you want to keep poking at it; otherwise, at least you can play now.