Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Sims 4 Get To Work Crashes

I have previously had a problem where i have code appeared instead of text, however to fix this i re-installed sims 4. I then bought the new expansion, Get To Work and since i got this it has began to start crashing during gameplay. The longer i play the more frequent it seems to be crashing! Please help i have no idea why its doing this ☹️

here is my computer info:

Memory: 6144MB RAM
Available OS Memory: 6058MB RAM
Page File: 2362MB used, 9750MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled

Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)

is any other info needed? thanks

10 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    I took out some info out about my computer itself but is this all ok? thanks 

    Spoiler

    time of this report: 4/8/2015, 19:46:45
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
    Language: English (Regional Setting: English)
    System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
    BIOS: Phoenix SecureCore-Tiano(tm) NB Version 2.1 10FD
    Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz t
    Memory: 6144MB RAM
    Available OS Memory: 6058MB RAM
    Page File: 2362MB used, 9750MB available
    Windows Dir: C:\windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_C0B3144D&REV_09
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC314B
    Native Mode: 1600 x 900(p) (60.115Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
    Driver File Version: 8.15.0010.2353 (English)
    Driver Version: 8.15.10.2353
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/4/2011 12:09:00, 7473664 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4266-11CF-CC7E-B9E0A9C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0126
    SubSys ID: 0xC0B3144D
    Revision ID: 0x0009
    Driver Strong Name: oem8.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2353😛ci\ven_8086&dev_0126&subsys_c0b3144d
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC0B3&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6428 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 8/2/2011 10:38:24, 3048040 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6428 (English)
    Driver Attributes: Final Retail
    Date and Size: 8/2/2011 10:38:24, 3048040 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 201.6 GB
    Total Space: 372.7 GB
    File System: NTFS
    Model: ST1000LM024 HN-M101MBB

    Drive: D:
    Free Space: 556.3 GB
    Total Space: 556.7 GB
    File System: NTFS
    Model: ST1000LM024 HN-M101MBB

    Drive: E:
    Model: MATSHITA DVD-RAM UJ8A7AS
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
    Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_C0B3144D&REV_B4\3&11583659&0&E4
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_C0B3144D&REV_06\4&16D0831&0&00E3
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
    Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_C0B3144D&REV_B4\3&11583659&0&E3
    Driver: n/a

    Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
    Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_C0B3144D&REV_04\3&11583659&0&F8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_C0B3144D&REV_B4\3&11583659&0&E0
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_C0B3144D&REV_04\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) Mobile Express Chipset SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_C0B3144D&REV_04\3&11583659&0&FA
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_C0B3144D&REV_04\3&11583659&0&D0
    Driver: n/a

    Name: Intel(R) HD Graphics Family
    Device ID: PCI\VEN_8086&DEV_0126&SUBSYS_C0B3144D&REV_09\3&11583659&0&10
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_C0B3144D&REV_04\3&11583659&0&E8
    Driver: n/a

    Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104
    Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_C0B3144D&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_C0B3144D&REV_04\3&11583659&0&FB
    Driver: n/a

    Name: ASMedia XHCI Controller
    Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_C0B3144D&REV_00\4&E2A582F&0&00E4
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_C0B3144D&REV_04\3&11583659&0&D8
    Driver: n/a

    Name: Broadcom 802.11n Network Adapter
    Device ID: PCI\VEN_14E4&DEV_4357&SUBSYS_04DB185F&REV_01\4&1CFC789A&0&00E0
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
    CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414
    CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    CyberLink RealAudio Decoder(MPP10),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
    CyberLink FLV Splitter(MPP10),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1201
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    MACSReaderMP3 Filter,0x00200000,0,1,MACSReaderAVI.ax,1.00.2006.0804
    CyberLink MPEG-4 Splitter (MPP10),0x00600000,1,2,clm4splt.ax,1.01.0000.2906
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    CyberLink Line21 Decoder (MPP10),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
    P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    SelfMusicVideo Dump Filter,0x00200000,1,0,TG_Dump0708.DLL,8.01.2008.5200
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
    CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
    P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
    CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
    CyberLink RealVideo Decoder(MPP10),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
    CyberLink TimeStretch Filter (MPP10),0x00200000,1,1,clauts.ax,2.00.0000.3014
    Cyberlink SubTitle Importor (MPP10),0x00200000,2,1,CLSubTitle.ax,1.00.0000.7319
    CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
    CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.3314
    CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
    CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
    CyberLink Matroska Splitter(MPP10),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.1902
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
    CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.1731
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    CyberLink Tzan Filter (MPP10),0x00200000,1,1,CLTzan.ax,3.05.0000.3217
    CyberLink Audio Effect (MPP10),0x00200000,1,1,ClAudFx.ax,6.00.0000.7225
    Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
    CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
    SpatialStereo Filter,0x00200000,1,1,3DAudio.ax,
    Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
    CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
    WAV Dest,0x00000000,0,0,,
    CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
    CyberLink AudioCD Filter (MPP10),0x00200000,0,1,CLAudioCD.AX,5.00.0000.7823
    NEDFilter4Samsung Filter,0x00200000,0,1,NEDFilter4Samsung.ax,8.01.0000.0000
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    CyberLink Audio Decoder (MPP10),0x00201000,1,1,Claud.ax,8.05.0000.0817
    CyberLink RealMedia Splitter(MPP10),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1706
    P3Sourcer,0x00600000,0,1,muzaf1.dll,1.00.0000.60410
    CyberLink HD/BD Mixer (MPP10),0x00200000,1,2,CLHBMixer.ax,2.00.0000.3015
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
    CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
    CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
    P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
    P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
    MusicCity Audio Decoder,0x00200000,1,1,muzdecode.ax,1.00.0000.60207
    MusicCity MPEG4 Splitter Filter,0x00200000,1,1,muzmp4sp.ax,1.00.0000.60210
    MusicCity Windows Media Splitter,0x00200000,1,1,muzwmts.dll,1.00.0000.60208
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    BlueCode Audio Effect,0x00200000,1,1,muzeffect.ax,1.00.0000.60210
    MusicCity MPEG Splitter,0x00200000,0,1,muzmpgsp.ax,1.01.0007.0911
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741
    CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929
    MusicCity OGG Splitter,0x00200000,1,1,muzoggsp.ax,1.00.0000.60207

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18741
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

    Audio Capture Sources:
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

    WDM Streaming Capture Devices:
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
    WebCam SC-13HDL11431N,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Video Capture Sources:
    CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
    WebCam SC-13HDL11431N,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.18741
    CyberLink Audio Renderer (MPP10),0x00200000,1,0,cladr.ax,7.00.0000.3206
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

  • Seems like you only have a graphics chip that does not fulfill the minimum requirements. Also the drivers are from 2011. Check if there are newer ones here: https://downloadcenter.intel.com/

    What graphics settings are you playing on ? Try lowering them to low and see if it works then.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi thanks for the advice!

    I tried to update my drivers however it said they are already fully updated.

    My parents say the driver may be nearly full so i am deleting some Sims 3 games off my laptop. Do you think this will help? Also i will lower the graphics in my game 🙂 thanks

  • Anonymous's avatar
    Anonymous
    10 years ago

    Im afraid this didn't work. i uninstalled my Sims 3 games and lowered graphics but it still crashed after 10 minutes. Is there any other option?

  • Anonymous's avatar
    Anonymous
    10 years ago

    I followed the steps given and reached the point where i have to start my game. However it kept popping up with a message saying 'game cannot start, files or data may be damaged or missing' this is my last resort now and im re-installing my entire game. I have really slow internet connection so this will now take weeks. I have also deleted all the sims files as hopefully, it should create new ones.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    10 years ago

    The minimum hardware requirement for TS4 is 128mb of DEDICATED video memory. Your system has 64mb. While the game may have run at one time the is NO guarantee it will continue to run. It may stop working at any time. Dedicated video memory is determined by the engineering of the motherboard. One solution would be to install a video card. Sadly this is probably (most likely) not possible in a laptop.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi i have checked my system and yes i do only have 64MB so i am going to replace my graphics chip tomorrrow to a more powerful one. Hopefully this will solve it and if so i will reply soon. Thanks for all the help

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    @Alisockey wrote:

    I followed the steps given and reached the point where i have to start my game. However it kept popping up with a message saying 'game cannot start, files or data may be damaged or missing' this is my last resort now and im re-installing my entire game. I have really slow internet connection so this will now take weeks. I have also deleted all the sims files as hopefully, it should create new ones.


    Did you only remove files in the user folder or maybe by accident files from the programs folder ?