SIMS 4 HORSE RANCH WILL NOT INSTALL
Hello!
I am having trouble with downloading The Sims 4 Horse Ranch. Every time I try to download it, it has an error message. I've tried reinstalling the sims, repairing the game, and looking everywhere for some kind of information. Nothing works. I first purchased it when it came out...didn't work then but I got out of sims for a bit. Then I thought well maybe on a slim chance, the payment didn't go through. Then I purchased it AGAIN in September. still DOESNT work. I don't' know what to do! please help!
Hey @angellmarie,
Sorry to hear you've been having so much trouble with this. It looks like there are a couple things going on that we can hopefully shed some light on.
Regarding the double purchases, this will be something support needs to look into again for you. I would suggest opening a new case specifically for the refund aspect rather than for the download issue. They'll need to refund the most recent purchase since it's a duplicate of a pack you already had on the account.
As far as the downloading issue, this looks to be more of a potential EA app issue than something specific to your account. It sounds like you may have gone through many of these steps already, but please take another look through these troubleshooting options just to be sure each step has been attempted.
If you're still having the same issue after going through all of the steps linked above, we'll need to gather some additional details to help investigate further. Please head over to this thread and provide the information requested in the linked post as you're able, thanks.
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