Sims 4 insta crashing in past few days? Read here.

Thanks that fixed it!

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@pikuchi wrote:

4) Click on "Security update for Microsoft Windows (KB4515384)" and then click "Uninstall", wait for process to finish and it most likely require a restart of the computer.

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@pikuchi 

Thank you for helping the community out. Want to remind any of those that see this post though to be aware of any harmful outcomes that could arise when uninstalling security updates for your PC. We advise reaching out to Microsoft Support for any questions or concerns surrounding that security update and uninstall it at your own risk.

unfortunately this also did not help, after uninstalling the patch the game crashes after the loading screen instantly, which means I am still not able to play the game also not in windowed mode

@deoroller67  I see you're already getting help on the German boards, and normally I'd suggest you follow up there, since it's usually better to keep all troubleshooting in one thread.  But f you'd like to try a few things, I wrote a reply to someone else with the same or a similar issue just now:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-crashing-during-game-play/m-p/8209772#M151652

Even if nothing helps, it's still useful information to have.

I do not get help there, all they tell me, is that it is not a Problem of EA, it is Microsoft's fault and mark the Thread as solved. But this does not help me at all. Do I as a Customer of EA who has spend quite a bit of $ in this game now have to contact MS, or what shall I do?

@deoroller67  I understand you're frustrated, and I wish I knew how to solve the problem.  When Microsoft breaks something with a Windows update, there isn't anything EA can do to fix it, because EA can't change the Windows code  itself.  (That's a good thing, of course.)  And often enough, we don't even find out what the real problem is—Microsoft doesn't bother to tell anyone, and we never learn what it was on our own—we just get to see when it's fixed.

In this case though, you said that uninstalling the update didn't help.  So there must be something else about your system that's preventing you from playing.  If you would like to keep experimenting, I already linked some troubleshooting steps you can try.  But right now, that's all I can suggest.  I don't have any issues running Sims 4 myself, and neither do any of the other helpers I've asked.  So we're relying on the players who are affected to report back letting us know whether anything helped.

Ok thanks, although it was hard, because I liked this game, but since I cannot use it anymore with or without this MS patch I uninstalled it and I try to avoid EA games in the future ☹️

One last Question. Does MS at all know about this issue? 

@deoroller67  I have no idea whether Microsoft knows; I don't have any contact with them.  EA is aware of the issue, and I would think that they've contacted Microsoft, but this isn't something they'd share with the volunteers here.

If you're done troubleshooting, that's understandable.  But if you change your mind and want to try to get your game running again, you know where to find me.

That's very kind of you, thanks 🙂