Hi there. So I've had Sims for about 2-3 years now and it's all of a sudden become very laggy over the past month or so. It was bearable at first but now I can't even get into the menu with out it lagging.
My laptops RAM is 4 GB and I've tried everything that I can think of. I've reset my game, changed it to 32 bit and I've even deleted the entire game and reinstalled it ☹️.
I've also taken out all of my cc and mods. I've searched websites for hours and hours and have tried everything. I even downloaded a lag fix mod for Sims, It helped a little but not much. It's not my laptop because I only got it 2 months ago. So can somebody please help me!
I've linked my DxDiag to this post In case it helps 🙂
@LunaLucy2211 You can type C:\Windows\Minidump (or copy and paste it) into the address bar in a File Explorer window. You should see several files there.
@puzzlezaddict There was only 1 file there. I zipped it up anyway though. How do I upload it to a third-party filehosting site? Sorry I don't know how to do this.
@LunaLucy2211 There are many sites that offer free filesharing: Dropbox, Google Drive, etc. Pick one, create an account if you don't already have one, and follow the site's instructions for uploading. It's often as simple as dragging and dropping the file onto the upload window.
@LunaLucy2211 I apologize for the delay. I'm trying to learn how to handle the debugging process myself, instead of relying entirely on the help (and limited free time) of someone else. It's... an ongoing project.
The minidump flagged a driver associated with rendering the graphics on your computer. Since you already installed a new HP driver, and you still got the error, try installing the newest driver from Intel instead:
Let me know if you can't run it, as is sometimes the case with HP laptops. If you can't, redownload the newest driver from HP again, but instead of just running it, do a clean install instead. Here's how:
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Intel if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, double-click the driver .exe to run it. Restart again, go back online, and see whether the game works normally. If not, let me know, and please upload any new dump files from the same location (C:\Windows\Minidump) as before. I will definitely get back to you sooner this time.
I'm finding this really confusing at the moment. I uninstall the driver from the link like you said to but then you tell me to double DDU.exe and then thats where I get lost. I can't find anything named DDU.exe on my laptop and I'm just so confused so can you please help me.
