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MayEvie's avatar
MayEvie
6 years ago
Solved

Sims 4 June 2020 Update Broke my Save Files?

Ever since the new update on June 3, I can't load some of my saved games. I use a lot of CC, and I figured one of them was the issue, but removing all of them did nothing. Thus far, I've had this issue with three save files, two of which were the ones I played most recently before the update, but the third is a save I haven't touched for some time. Every other save file works fine, and I haven't had any issues during gameplay. I can't think of anything that makes these files much different from the rest, except that they might be the ones with the most CC, since all three are ones where I've been editing multiple lots at once, most of which were unoccupied. I tried clearing cache and repairing the game, but the game still crashes when I try to open those saves. I don't get any error messages or black screens. I hit play, I get the load screen, as usual, then I'm suddenly on my home screen, and origin pops up like I just quit the game normally.

pc

5 Replies

  • brendapea's avatar
    brendapea
    6 years ago

    Hi, 

    i have read through all the threads and troubleshooting - i have already tried the following - 

    DXDiag check, came back with no issues reported - saved to text file on desktop

    the clean boot,

    the clear caches (the keep local folder only one)

    clean-up 

    deactivated origin before start up 

    origin repair - twice 

    i do not have mods or cc's 

    checked my NVIDIA updates

    saved and back-up my sims 4 game files

    this morning Origin did an update on my sims 4 - i can get to the home screen fine, i can even play a new game - but i cannot play my saved game (big blue arrow button to play where i left-off or from load previous game). i have worked through and followed all of the community advice but nothing has worked - is there anyway to play my saved sims game??

    Every time i press play - it starts and the plumb-bob spins as normal for a few seconds but then it literally just shuts down and goes back to the my desk top. only does this with my previous saved game from yesterday - not the new game i created to use as a test, today. 

    Please help ☹️ 


    (CM: Post edited to remove attachment with personal information)

  • Meryl635's avatar
    Meryl635
    6 years ago

    I'm having a very similar problem.  I have one save file that crashes while loading. I've been playing this save file for years and am multiple generations into my family and after this last update, it crashes every time i try to load the game.  I've done all the same attempts to fix it that you have.  I even loaded much older backups i have saved and none of them will open.  I have other saves that open fine.  I don't know what to do either.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hey folks,

    We're looking into this at the moment. Please join and check out the thread @kreatora linked for advise and updates on this. I'll lock this thread in the meantime.

    - EA_Lanna

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