Hi,
i have read through all the threads and troubleshooting - i have already tried the following -
DXDiag check, came back with no issues reported - saved to text file on desktop
the clean boot,
the clear caches (the keep local folder only one)
clean-up
deactivated origin before start up
origin repair - twice
i do not have mods or cc's
checked my NVIDIA updates
saved and back-up my sims 4 game files
this morning Origin did an update on my sims 4 - i can get to the home screen fine, i can even play a new game - but i cannot play my saved game (big blue arrow button to play where i left-off or from load previous game). i have worked through and followed all of the community advice but nothing has worked - is there anyway to play my saved sims game??
Every time i press play - it starts and the plumb-bob spins as normal for a few seconds but then it literally just shuts down and goes back to the my desk top. only does this with my previous saved game from yesterday - not the new game i created to use as a test, today.
Please help ☹️
(CM: Post edited to remove attachment with personal information)
I'm having a very similar problem. I have one save file that crashes while loading. I've been playing this save file for years and am multiple generations into my family and after this last update, it crashes every time i try to load the game. I've done all the same attempts to fix it that you have. I even loaded much older backups i have saved and none of them will open. I have other saves that open fine. I don't know what to do either.
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