Sims 4 Keeps Bricking Laptop - Unable To Close / CTRL + ALT + Delete
Hey all! I just got a brand new ASUS ROG laptop to play TS4 through a combo of Steam / Origin. Everything is new - a fresh, clean install of TS4 / TS4 Add-Ons, and the OS and the drivers are up to date. But after about 10-20 minutes of gameplay in the CAS menu, the game will freeze everything on the computer except the music. The in-game audio will continue playing until the track finishes, but the screen, keyboard, & mouse remain unresponsive (even with using CRTL + ALT + DEL), and the only way out is to shut down power on the laptop manually and restart.
Any idea what might be causing this? I've never had a game unable to terminate before. And I'm pretty sure the hardware should be more than capable of running TS4, so this is rather confusing. I've attached a DxDiag as well, if it helps!
Did some more research on my own, and fixed it! For anyone facing the same issue, here's what the problem ended up being, and how I solved it:
Problem: Drivers from Microsoft / Windows OS were up to date, but the drivers / chipset for AMD Software were not, which caused them to time out during gameplay. The updates for these particular things seem to be only displayed from within the AMD software application itself, so if you're like me and you're newer to high performance computing, just know they might not show up under the general "updates" tab that Windows OS would show on a typical PC / Laptop.
Solution: First update the AMD Software application (from the official AMD website), and then update the drivers, & chipset from within the AMD Software app. For me, they popped up automatically, but you should be able to do it manually as well if needed. After that finishes, restart the computer to complete the installation process! Hope it helps : )
