Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Please help! I just redownloaded Sims 4 and I also bought Cats and Dogs. My computer is up to date and says that it can handle the game. I have lots of storage space. Everytime I play, I get 30 seconds into build mode for houses and it all freezes and crashes, telling me i have to close my game! PLEASE help, this game means so much to me.
You have a 32bit OS. Cats & Dogs requires 64 bit. Also your graphics and CPU are not powerful enough.
Please see this:
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC/td-p/6420780/jump-to/first-unread-message
Community Manager
