Sims 4 Keeps crashing during game play after Feb 2018 update
Help! My game keeps crashing after just a few minutes of game play. Why does this keep happening?
Forum Discussion
@universityofwoo Is your computer a pc or mac? If your computer is a pc, please post your computer's dxdiag - link - how to post your computer's dxdiag thank you.
ive played sims 4 for a while and all of the sudden it is freezing my entire computer after only a few mins of gameplay.
Your Graphics drivers are 3 years old. You should update. Also note that it is a Workstation Graphics card not suited for gaming. I would recommend that graphics settings is not set higher than medium with this card.
Hey
please could you look at my Dxdiag. My laptop is 4 weeks old. Keeps crashing on the sims - I have removed mods and reinstalled still crashing. I have made sure the game is using my Nvidia graphics and not the intel. still crashing. Really not sure what to do? please help
@gizzygal First you have what is called a workstation computer not a gaming computer. The Quadro video chip is made more for precision then speed. The device drivers are tighter for Quadro chips. The video driver is old and not WHQL. As this video card is not a consumer card Nvidia does not have drivers that are readily available to consumers unless you identify the application(s) this card was designed to be used with. Not surprising is the video chip is not in the game database. You need to update the video drivers. I'm guessing this computer was taken out of service because Windows 7 is on extended support and now close to EOL (end of life) where Microsoft will no longer support Windows 7.
- I’ve gone to update my nvidia Quattro and it says it is up to date. Also, I’ve only started having problems this week. It has worked for over a year with no problems.
So what exactly do I need to do?
@roberta591 Can you read this for me? Thank you!
@universityofwoo First you computer has a Celeron 2.1GHz processor - that is near the minimum requirement for the base game. The video driver is dated 8/12/15 and that seems to be a bit old although Intel is not known for timely video driver updates. The native resolution of 1366X768 is the maximum resolution without adding more hardware. Looks like Intel has drivers for the 5500 dated 06-Nov-2017. I would recommend adding memory to 8Gb - not just for this game but this would help in general. The Intel HD Graphics is in the games database but it is set to cardlevelmedium. Update the video driver, consider adding memory as Sims 4 can run in the 64 bit mode.
Hello....
I've been having the same issues with The Sims 4 gameplay. I have to keep saving it after every 3-4 minutes. Then after at least 15 minutes of gameplay, everything freezes and then a message pops up saying that the program is not responding.
Can you please read the DxDiag for me too.
I'm having this same issue and I haven't been able to play the game in months
Your Graphics driver is two years old. Go to NVidia.com to update it.
Community Highlights
- EA_Cade11 months ago
Community Manager
