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Anonymous's avatar
Anonymous
8 years ago

Sims 4 Keeps crashing during game play after Feb 2018 update

Help! My game keeps crashing after just a few minutes of game play. Why does this keep happening?
pc
blueberrynad's avatar
blueberrynad
8 years ago

Hey 

please could you look at my Dxdiag. My laptop is 4 weeks old. Keeps crashing on the sims - I have removed mods and reinstalled still crashing. I have made sure the game is using my Nvidia graphics and not the intel. still crashing. Really not sure what to do? please help 

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi, I have a similar issue. Windows 10 crashes and it shuts down automatically when playing. Could you check if my dxdiag is ok?

    thanks, K

    • roberta591's avatar
      roberta591
      Hero (Retired)
      8 years ago

      @Psicokappa84  The video driver for the GTX 1050 is not WHQL and there is a newer driver available. This video chip is not in the game database. It looks like some updates need to be done or failed for some reason.

  • blueberrynad's avatar
    blueberrynad
    8 years ago

    hey - thank you 

    I have done both of these steps ... still crashing ☹️ 

    this is so frustrating. I feel I have tried everything. do you have any other advice? 

    thanks so much 

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