Okay, so I've tried repairing the Sims 4, running the app (EA and Sims 4) as administrator, uninstalling and reinstalling EA and the Sims 4, running a clean boot, and updating the drivers on my computer, but the Sims 4 still shows a white screen for about 3-4 sec before crashing back to the EA application.I am attaching a dxdiag.txt file here, but I really don't know what else I can do to get the Sims 4 running...I was able to play the Sims 4 for about 3 hours the day before this issue started, and I was able to open the game once after uninstalling and reinstalling it, but then upon trying to open it again, I got the same white screen and crash issue.Please let me know if there is something else I can do!

This issue has been happening to me from since April, and EA has not helped. All their suggestions don't work. Many other people have been dealing with the same issue. Hopefully, at some point,t they'll figure out what the heck is wrong with their game and FIX IT!

I've also been having this issue since April, and have found no solutions that work. I removed all mods, uninstalled and reinstalled, made sure all my drivers are the most current, have no corrupted files, and my laptop is a brand new gaming laptop that can handle other modern comparatively high-graphics games. It crashes in Create a Sim. I can't even load old saves. Posting here to follow for updates. Wish y'all luck

Speaking of which, the last I've played Sims 4 was April until now, and I'm having the same problem as well..

I'm having the same problem since friday, sometimes the game gets to the loading screen, the sims logo appears and then vanishes, and that's when the game freezes and I can't even close it. There's some other times that the game simply shows a white screen and I have to restart my pc for it to close. I've tried everything and nothing fixes it. I'm so frustated because I want to play the game so bad. 😭

Im having the same issue, the loading diamond will pop with the text and music and then it crashes back to the EA home screen. I have done everything possible and nothing and my pc is new so its def a Ea and sims problem, some people say to try playing the game offline and that didnt work for me either Nor do i have CC or mods.

Sims 4 Keeps Crashing on Launch | EA Forums

18 Replies

andrsa07
New Novice
3 months ago
OK, here's a dxdiag.
DxDiag2 26th of May.txt111 KB
puzzlezaddict
Hero+
3 months ago
andrsa07 Please force Sims 4 to run in DirectX 11 mode. Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.
eikcim
Seasoned Novice
3 months ago
I updated the game just now as EA requested and the game works!
0iry0l9sk6hq
Seasoned Newcomer
3 months ago
I tried these out, but my Sims 4 is still crashing :( I did notice, though, that when I was looking for the TS4_Launcher_x64, I couldn't find that in my settings or the Nvidia Control Panel. Could this be an issue?
Otherwise, here is the copy-pasted info from the crash:
Source
The Sims™ 4
Summary
Stopped working
Date
‎5/‎31/‎2025 5:22 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.115.216.1030
Application Timestamp: 68153b62
Fault Module Name: amdxx64.dll
Fault Module Version: 31.0.14005.22001
Fault Module Timestamp: 654c4fcb
Exception Code: c0000005
Exception Offset: 0000000000053921
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 424f
Additional Information 2: 424fdf60e0d97848cbcf28c1dc05f760
Additional Information 3: fb84
Additional Information 4: fb8437f362c64894b018e1308cbcc89c
Extra information about the problem
Bucket ID: d99fa3219c0f5f7fa9ffe74625cc17f2 (1873470258477275122)
puzzlezaddict
Hero+
3 months ago
0iry0l9sk6hq This error says Sims 4 crashed due to an error with a component of the AMD graphics driver, again, which again, it shouldn't be using. So just to be totally clear, you have told the Nvidia Control Panel to use the Nvidia GPU when running TS4_x64, AND you've selected the high-performance option for TS4_x64 in Windows settings, AND you're trying to play with the laptop plugged in?
andrsa07
New Novice
3 months ago
puzzlezaddict Can you please help me? I still have the same problem, even though I updated to the latest version of Sims 4.
puzzlezaddict
Hero+
3 months ago
andrsa07 I replied to you with a suggestion a bit earlier in the thread:

Sims 4 Keeps Crashing on Launch | EA Forums - 12182266
andrsa07
New Novice
2 months ago
puzzlezaddict that worked. Thank you so much!!

Forum Discussion

Sims 4 Keeps Crashing on Launch

18 Replies

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