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Cookie_Heartss_'s avatar
Cookie_Heartss_
Rising Newcomer
2 days ago

Sims 4 keeps crashing on startup

It's been over 2 weeks since I've been having issues with EA like switching to Steam because I couldn't download, then going back to EA after I made a few changes to get it unstuck since Steam was WAY WORSE. But now that it's finally downloaded, I can't get it to work!

I restarted, repaired, and took out my mods while doing the 50/50 method without checking what was broken! This is a fresh new game since EA deleted everything including my mods because of the dumb update and they have not been giving me a break! Nothing is stopping my game unless it's tray files I took, I do have all the packs, and I'm using gshade. But that's it. Please someone help me!

crashing
ea app
lag
launching
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 hours ago

    Cookie_Heartss_  Thanks for posting a dxdiag.  Please update your game, or repair it, which would accomplish the same thing if it goes through.  (The option in Steam is called "Verify integrity of the game files" or similar.)  Your dxdiag shows that you're three patches behind.

    Please also set your monitor to run at its native 1920x1200 resolution rather than the current 1920x1080.  Using a resolution that doesn't match the monitor's scaling can cause this kind of issue.

    Please continue to test with your entire Mods folder removed, at least until the game is working again.

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