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Anonymous's avatar
Anonymous
10 years ago

SIMS 4 KEEPS CRASHING!

Right, so I had sims4 downloaded on my laptop for about a year now and so far there have been no major problems. I've currently played 200+ hours on there and I know many other "Simmers" that have played on Sims4 for 100x more time than I have, so I doubt the problem has occurred from me "playing too much/often".

Recently I've discovered a re-accuring issue with the game.

I can play fine for about an hour -3 hours on a good day- but after that the screen goes white and a textbox appears  addressing "The Sims 4 has stopped working, windows is checking for a solution" the only option is to "Cancel" for about five minutes until I get the option to "Wait for a response" or "force shut down". I then have to wait a good 5 hours, or restart my laptop (currently) 3 times continuously in order to even get the game to load up through origin, let alone through the desktop shortcut/taskbar. This has been happening since April now and it's really making me mad as I have to save my game every 3 minutes as I'm paranoid my game will crash at any minute!

I used to have CC's downloaded in my Mods folder and have done since March-April, but have recently removed them in hopes of fixing the game, after I removed the mods I also unistalled and re-downloaded Sims 4 and opened it through origin and I have no ad-ons from the sims 4 apart from "Spooky Stuff".

I would gladly receive any help or advice anyone has to offer, I really want my game fixed...☹️

pc

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  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @Scizzie When the requires minimum requirements that does mean the game won't play. Quite often the game will play but may stop working for no reason at anytime. In your case your computer does not have enough dedicated video memory. This is where data for your display is put before you see the screen. The higher the resolution the more video memory you need. Many integrated video chips when playing graphical games do not have enough video ram to display on the screen. The process to display computer screens is very complex and beyond the scope of this post. Minimum game requirements are just that minimum. These requirements are usually very low and may not always support games that have addins such as The Sims games. One possibility is your computer is over heating and the computer shuts down the software to prevent hardware damage. While your computer may be a nice student/business computer it seems to lack the power to run graphical games.

    hth

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thanks for that.

    I've uninstalled the game and got in contact with someone from EA and explained the situation.

    They're going to see if I can get my money back for the game, being as I didn't know the device I used to play it on wasn't able to run the game correctly and I only experienced the problem, after the 30 day money back guarantee that was available when I purchased the game.

    I have no means to play The Sims anymore, I've experienced enough problems with this game and the games prior to know that this is too much hassle for what these games are worth.

    Again, many thanks.

    I'm gonna leave this forum as "Unsolved" cause, well my problem wasn't really "solved" so to say,

    however I'm willing to offer XP for those who helped me realise what was going wrong.

    so at least the people who spared some time to help me get something good out of this...

    And to those people who did help,

    Thank you.

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