Sims 4 Keeps Crashing
Hello all, I am hoping someone can help me. My Sims 4 game keeps crashing. Usually this is after about 2 minutes of gameplay, but sometimes happens sooner. There is no common denominator that I can...
Forum Discussion
@busypixie Your dxdiag shows that Sims 4 is crashing because of an issue with a component of the VC++ 2015-2019 runtimes, or one of them anyway. That's the same error as you found in the Reliability Monitor. The dxdiag also lists some generic Windows errors, so it's best to start there. Please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the VC++ error, please uninstall your current 2015 and newer copies and reinstall the newest versions. Hit Windows key-i, select Apps, scroll down to hte Microsoft Visual C++ Redistributables, click on any version dated 2015 or newer, and uninstall. All of these are interchangeable to some degree, but the older ones are not, so don't touch anything from 2013 or earlier.
Download the 2022 runtimes, both x86 and x64, from Microsoft:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
You can skip the ARM version, which is for a different class of device. Install the runtimes, then restart your computer before trying to play Sims 4.
@puzzlezaddict I completed all steps in order, however the error still occurred. Here is the new one:
Source
The Sims™ 4
Summary
Stopped working
Date
18/10/2023 7:31 PM
Status
Report sent
Description
Faulting Application Path: A:\Origin\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.101.290.1030
Application Timestamp: 64f13304
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.36.32532.0
Fault Module Timestamp: c94bf788
Exception Code: c0000005
Exception Offset: 000000000000153e
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 3081
Additional Information 1: ee2c
Additional Information 2: ee2c0150c1d7cde3322fc6182c66cb64
Additional Information 3: 3326
Additional Information 4: 3326a333c497230b961cc6054d0739fc
Extra information about the problem
Bucket ID: 2a5eec553581bfd2deff5bfdd6853aca (2233605085982964426)
@puzzlezaddict I have since re-updated any drivers, disabled in game overlays from NVIDIA, and have allowed all app options in my antivirus for TS4. Is it in my best interest to completely uninstall and reinstall the game?
EDIT: I also uninstalled my antivirus in case this was blocking it, but the exact same issue persisted.
@busypixie VCRUNTIME140.dll is a component of the 2015-2019 VC++ runtimes, which have been superceded by the 2022 runtimes and which Sims 4 and the EA App both use. So please uninstall your current versions and install fresh ones. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, and for every version dated 2015 or newer, click on it and select Uninstall.
You can download fresh copies directly from Microsoft:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
You'll need both the x86 and x64 versions, but skip the ARM version, which is for a different class of device. Restart your computer after uninstalling and before trying to play.
Reinstalling Sims 4 probably won't help, although it might if the process happens to replace the VC++ runtimes in question. I don't actually know if that's the case or if the installer detects the presence of the runtimes and skips that step entirely. Still, it's a lot faster to just replace the runtimes rather than downloading the entire game again.
Hey @puzzlezaddict I have done this twice, one time I was able to play for 2 hours before it crashed again. Yet, the same error persisted, even with the updated Visual C++ Redistributables. I am at a loss...
EDIT: The error still happens even after also uninstalling and re-installing the entire game... *cries in despair*.
@busypixie Are you currently playing with no mods or custom content? A bad mod or cc item could cause this error too, and that's more likely when you can play normally for more than a minute or two: the game runs fine until the mod tries to perform a certain function or the cc item is first used in that play session. For example, the cc might not cause problems unless it's on-screen.
