Issues with For Rent download?

I pre ordered For Rent, and when it came out I went into my library. It has not worked. Wont download. When I contacted EA i got a wonderful operator who looked through and said its an issue on their side and they'll try fix it within the week, and if I don't hear back to come back. I went back and a new operator has put me back to square one and says  just install the base game...has anyone else had this issue?