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ObanTheForg's avatar
ObanTheForg
New Novice
14 hours ago

Sims 4 crashes before reaching the main menu

As stated by the title I'm unable to even load into the game properly before it closes. Im on the initial loading screen for about 4 minutes before it freezes and tries to push through, then it finally gives up and closes with no error message.

 

Following the instructions in another thread I have discovered that removing my "Sims 4" folder from the EA folder works and it opens as expected and through some investigation I've figured out that the only files causing this issue are the ones in the "saves" folder.

I'm hoping to figure out which specific save is causing this issue as I'd really prefer to keep my saves if possible, but I understand if not.

Attached is the dxdiag file, and after running the reliability monitor this is the information it gives me

Description
Faulting Application Path:    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_DX9_x64.exe
Application Version:    1.113.291.1020
Application Timestamp:    67c616ca
Fault Module Name:    TS4_DX9_x64.exe
Fault Module Version:    1.113.291.1020
Fault Module Timestamp:    67c616ca
Exception Code:    c0000005
Exception Offset:    00000000003f9ed6
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    2057
Additional Information 1:    4f36
Additional Information 2:    4f360482f5d38ade26429f71d8e16dfd
Additional Information 3:    52b8
Additional Information 4:    52b8fd06f0f6bfed9764345fd0d57b82

Extra information about the problem
Bucket ID:    443ed04d8f43fedac9325a72e8de6f55 (1815613049363394389)

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