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natski45's avatar
natski45
Seasoned Newcomer
3 months ago
Solved

Sims 4 keeps crashing

My Sims 4 game keeps crashing after only playing for 10-15 minutes. This has been an issue for the past 5-6 months. Everything freezes, then it takes me straight to the EA home screen. I did have mod...
  • puzzlezaddict's avatar
    3 months ago

    natski45  You did do it right, and it looks like the problem is Sims 4's DirectX 9 mode, which isn't compatible with your laptop's graphics chip.  So please force the game to use DirectX 11 mode instead.  Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

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