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fleuralia's avatar
fleuralia
Seasoned Newcomer
2 hours ago

Sims 4 keeps crashing

Hello,

Since months I have not been able to play The Sims 4 on my Windows pc. I have tried all I could think of but it keeps happening on random occasions, usually there is a last exception before the crash, but when using the helper from twistedmexi it just says 'unknown error'. I tried playing on my boyfriend's PC and then te game works without issues. Other games on my pc work fine. List of what I did in an attempt to fix it:

  • Removed and reinstalled the game and EA app
  • Reinstalled Windows 11
  • Removed all my mods
  • Disabled overlays, EA app, Nvidia, Steam
  • Deleted old saves, respawned new save folder
  • BIOS to default for overclocking
  • Updated all my drivers + BIOS

These are my specs:

  • B760M Aorus Elite AX
  • Processor Intel(R) Core(TM) i7-14700KF (3.40 GHz)
  • Apparaat-id 49FC9CE9-2A06-4F06-95CA-667E60571FDD
  • Product-id 00330-81487-73342-AA039
  • Type of system 64-bits operating system, x64-processor
  • Graphics card: NVIDIA GeForce RTX 4070 Super
  • RAM 32.0 GB + 1.82 TB storage (239 GB used)

I hope somebody can help cause at this point I do not know what to do anymore. I also included a dx.diag file.

Thanks, Fleur

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