Sims 4 keeps freezing during play
I need some serious help. My Sims 4 keeps freezing while I'm playing. I tried deleting all my mods and then instilling them again to my game. Then, i restarted my computer over a million times. I don...
Forum Discussion
@britneyalea Is is possible you have this issue?
If so, please try one of the workarounds described in that post.
If that's not your issue, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@Kayla999 Since you've started a new save, it sounds like the above isn't your issue, so I'd like to see a dxdiag from your computer as well.
Can you please explain how I do that?! Sorry, I’ve not really used these forums before. Thanks for your reply.
Hi again, I managed to do it so I have attached my DxDiag. Thanks for your help so far.
@Kayla999 The dxdiag crashed while running (not anything you did, don't worry) and is missing much of the relevant information. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart the computer and run another dxdiag. I don't want to make any other suggestions until I know what kind of computer and hardware you have, which will hopefully be included in the new dxdiag.
Hiya. This is the message I received from PowerShell:
Windows Resource Protection did not find any integrity violations.
PS C: \WINDOWS\system32>I'm just about to restart my laptop and do another dxdiag and I will post it to you on here.
Many thanks.
