Forum Discussion
puzzlezaddict
5 years agoHero+
@britneyalea Is is possible you have this issue?
If so, please try one of the workarounds described in that post.
If that's not your issue, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@Kayla999 Since you've started a new save, it sounds like the above isn't your issue, so I'd like to see a dxdiag from your computer as well.
5 years ago
Can you please explain how I do that?! Sorry, I’ve not really used these forums before. Thanks for your reply.