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@CartoonTrain94 You don't need to make a report. Just copy and paste the text into a reply here, or use Windows key-shift-S to take a screenshot.
It said the file is an unsupported extension type, that's the problem.
- puzzlezaddict7 months agoHero+
@CartoonTrain94 Find the Reliability Monitor info, drag your mouse over the text, and click ctrl-V to Copy. Create a reply here, put your cursor in the text field, and ctrl-V to Paste.
- CartoonTrain947 months agoSeasoned Adventurer
Source
The Sims™ 4Summary
Stopped workingDate
1/21/2025 4:52 AMStatus
Report sentDescription
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.112.481.1030
Application Timestamp: 675a3110
Fault Module Name: dxilconv.dll
Fault Module Version: 101.7.2308.24
Fault Module Timestamp: c27ae747
Exception Code: c0000005
Exception Offset: 000000000001a799
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: e9a5
Additional Information 2: e9a5a82437eacaabb653b16557582131
Additional Information 3: 8eff
Additional Information 4: 8eff67980a03d2eb011c23dfc320ce9fExtra information about the problem
Bucket ID: 60a2f5b1933eb318e294efa4e9900de8 (1338958480808087016) - CartoonTrain947 months agoSeasoned Adventurer@CartoonTrain94 I hope this is what you were looking for.
- puzzlezaddict7 months agoHero+
@CartoonTrain94 That's exactly what I wanted. Please try forcing the game to run in DirectX 11 mode. Open the EA App, click Library, click Sims 4, select Manage, then View properties, and add -dx11 (with the hyphen) to the box under Advanced launch options. Click Save, and the game should open in DX11 mode, and you shouldn't see this type of crash anymore.
If you get a new crash, please look for a new error in the Reliability Monitor and share it just as you did this time. But make sure the error is actually new, based on the time stamp.
- CartoonTrain947 months agoSeasoned Adventurer
And it worked. Thank you very much for your help!!!
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