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CatBuzzz's avatar
CatBuzzz
New Novice
3 months ago

Sims 4 Launch and Playtime causes Internet Connection on PC to die completely.

Hi there!  I hadn't played in a little while and so bought some packs today to get back into it. Noticed that upon launch my internet connection went down. So restarted the router, unplug - wait 1...
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CatBuzzz's avatar
CatBuzzz
New Novice
2 months ago

Hi there,

I completed the last step you sent over. Unfortunately with everything disabled it was still causing my internet to completely disconnect on launch when in a game.

I also updated my WiFi card drivers, disabled the wifi when trying through ethernet. I also reached out the EA customer support and the (very lovely) support officer on the other end tried a few things and we could not fix it. He's moved the ticket over to the concern team for feedback. But I'm unsure if they will pick the ticket up to help fix.

holger1405's avatar
holger1405
Hero+
2 months ago

CatBuzzz​ 

  1. Hit Windows key and X.
  2. Choose "Terminal (Administrator)".
  3. Execute this commands in order:  (You can just copy and paste them into the Terminal Window.)
    "netsh int tcp set heuristics disabled" (without the quotes) press ENTER"
    "netsh winsock reset" (without the quotes) press ENTER
    "netsh int ip reset" (without the quotes) press ENTER
    "ipconfig /release" (without the quotes) press ENTER
    "ipconfig /renew" (without the quotes) press ENTER
    "ipconfig /flushdns" (without the quotes) press ENTER > Reboot >  Test

    If the problem is gone or not, after the test you should use this:"netsh int tcp set heuristics enabled" (without the quotes) press ENTER

If that still don't helps: Disable power-saving for the Network adapter in the Device Manager.
(Right click the network adapter in the Device Manager > Power Management > Disable "Allow the computer to disable this device to save power" > Click "OK" > Test

Restart your Router:
1. Pull the power plug.
2. Wait five minutes.
3. Reconnect the power plug.
4. Test.
Check the firewall settings for the game.
Contact your ISP and ask if they see a problem in your connection.

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