So I have had this issue where I will try to start playing the Sims 4 but the game would send me to the Ea game screen. It would try to launch but then send me to the page. I have no clue what is happening, I uninstalled the game and then reinstalled it on multiple occasions. But still the game doesn't work right now. I cleared the cache for the app multiple times (the Ea app). I have also tried other tactics to fix this issue. Still none of it works right now.
Kwazz20 Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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