Is there any update regarding the investigation of this problem? My Case with EA Help was marked as 'Fixed' but nothing has changed when I tried installing the game this morning. I have a child with additional support needs who is desperate to play their favourite game and I have to keep telling them that it's being looked into. This is only going to last so long before they become extremely upset. They use this game as a way to de-stress and this prolonged issue due to the EA app is becoming increasingly frustrating.
I hate to sound like a parrot, repeating what's been said across all the other posts on this forum, but this was never an issue in Origin and the sheer lack of being able to get a straight answer on what's happening is infuriating.
When the game installation screen first appears, the option for English; which I'm assuming is the default for the game, appears for a couple of seconds but then the EA app obviously checks records server side and then sends back information stating that the game is Czech, Polish or Russian. There's a database somewhere that needs looked at by someone with a clue as to what's going on.
😠
I contacted EA support 4 times already. None can help me, and last one even closed chat on my face. I even told him what was the workaround. I'm really mad right now. Guy didn't even cared about my problem. I wish I could speak with same person as you 😞
@vansunnie Please provide an EA App error report, as described here:
As for the support reps, that's unfortunate, but perhaps EA will be able to fix the problem for everyone and you won't need to deal with support yourself again. I don't know either way, but I hope so.
