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packingfracking's avatar
packingfracking
3 years ago
Solved

Sims 4 loads when I click play but never starts

When I click play on the EA app for sims 4 it closes the app out and starts to load like it's going to start the game but it never does. It just takes me back to the play button. I've tried to get ri...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @packingfracking  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@packingfracking  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

cutchinsa's avatar
cutchinsa
3 years ago

Hey, I'm having same issue as op. Did as you instructed and the game worked and played perfectly. What do i need to do in order to get it to work ? My saves were gone and mods that i had gotten from tsr.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @cutchinsa  You can start transferring your content from the old Sims 4 folder to the new one and testing.  Sort through your mods and custom first; if you have a lot of files to go through, the 50/50 method can make the process much more efficient.

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Once you've removed any broken mods or cc, you can move over the contents of the saves and Tray folders and test one more time.  Other than that, you might want to keep Screenshots and Recorded Videos, but the rest is extraneous and will be recreated as necessary, so just ignore everything else.

    • GalactaGemini's avatar
      GalactaGemini
      2 years ago

      I started doing this step (I had the same problem as the original poster and the game DID indeed actually launch after creating a new empty file) but I am confused now. 

      The game was running fine last night. So I removed all the major gameplay mods and all the new CC I had just downloaded this morning and ONLY transferred over the other CC I previously had. Now the game won’t open again. Does this mean the problem may have to do with the old CC, even if it was just working last night? Or is something else the problem? I’m not sure where to go from here. I thought the new CC would’ve been the answer since there was no problem up until then. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @GalactaGemini  It could absolutely be the old cc.  As to why it was working last night but doesn't now, I don't know, but things happen, for example files get corrupted.  The only way to figure this out is to test your old cc.

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