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Kerolajn1003's avatar
Kerolajn1003
4 years ago
Solved

Sims 4 low fps on GTX 1660 ti

Hi,

I really wish someone will help me with this problem that’s been going on forever.

I have HP Omen laptop with i5-9th gen processor, Nvidia GTX 1660 ti graphics card and 16GB of RAM.

The problem is that my game constantly runs on FPS lower than 50. Because my laptop gets really hot (usually when it’s plugged while I am playing) I even purchased cooling pad for it.

I have tried clearing Origin folder, game folder, playing offline and so on. My game settings aren’t even set on ultra high but somewhere inbetween.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @Kerolajn1003  You're right, your CPU cores' temperatures should not be hitting 100º C here.  I'd hope they would never go above 90 or maybe 95 even at full load, but they should certainly be a lot lower with the CPU load shown in your screenshot.  And charging the battery shouldn't make a meaningful difference either: laptops are supposed to be able to run at max performance while plugged in.

    It's possible, even with a relatively new laptop, that dust is blocking one of the vents or even a fan.  Omens are fairly easy to disassemble—you shouldn't need more than a small phillips head screwdriver—and taking off the bottom cover will let you visually inspect the fans and vents.  For the fans, even if you don't see anything amiss, spin each one manually to see whether it can move freely without slowing too quickly or catching on anything.  If you find dust anywhere, blow it out with compressed air; using suction can sometimes loosen or dislodge a smaller component.

    Running in high performance mode will of course add to the load on your CPU and GPU but shouldn't be a problem on a gaming laptop.  If you want a good compromise though, try enabling vertical sync either within the game's graphics options or in the Nvidia Control Panel.  You can also use the CP to set the max fps to 60 either for Sims 4 (TS4_x64.exe) or overall.  Since your screen can't display higher fps than that, you won't notice a difference, and fewer frames means lower workloads for your components.

    Still, like I said, you shouldn't be seeing temperatures like this, and an fps limit only disguises the problem, it doesn't solve anything.

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Kerolajn1003  Do you know how hot the laptop gets, as in, the temperatures of the processor and graphics card?  There are plenty of free and safe tools online you can use to monitor, for example CPU-Z and GPU-Z (for processors and graphics cards, respectively) or hwinfo (captures everything).  It would be helpful to know whether the hardware itself gets hot enough to throttle or whether there might be something else going on.

    Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • Kerolajn1003's avatar
    Kerolajn1003
    4 years ago

    As seen on the picture, temperatures get really hot. This is while my laptop is plugged in and while the game is running. One thing I noticed is that my laptop works better while plugged in but the downside is that it get's heated up because it's charging at the same time.

    I'm no expert but even those temperatures don't seem normal to me.

    I have kinda fixed my FPS by setting my battery usage plan to high performance, it was on balanced before. My FPS are mostly above 100, they drop ocasionally but it's better than before.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Kerolajn1003  You're right, your CPU cores' temperatures should not be hitting 100º C here.  I'd hope they would never go above 90 or maybe 95 even at full load, but they should certainly be a lot lower with the CPU load shown in your screenshot.  And charging the battery shouldn't make a meaningful difference either: laptops are supposed to be able to run at max performance while plugged in.

    It's possible, even with a relatively new laptop, that dust is blocking one of the vents or even a fan.  Omens are fairly easy to disassemble—you shouldn't need more than a small phillips head screwdriver—and taking off the bottom cover will let you visually inspect the fans and vents.  For the fans, even if you don't see anything amiss, spin each one manually to see whether it can move freely without slowing too quickly or catching on anything.  If you find dust anywhere, blow it out with compressed air; using suction can sometimes loosen or dislodge a smaller component.

    Running in high performance mode will of course add to the load on your CPU and GPU but shouldn't be a problem on a gaming laptop.  If you want a good compromise though, try enabling vertical sync either within the game's graphics options or in the Nvidia Control Panel.  You can also use the CP to set the max fps to 60 either for Sims 4 (TS4_x64.exe) or overall.  Since your screen can't display higher fps than that, you won't notice a difference, and fewer frames means lower workloads for your components.

    Still, like I said, you shouldn't be seeing temperatures like this, and an fps limit only disguises the problem, it doesn't solve anything.

  • Kerolajn1003's avatar
    Kerolajn1003
    4 years ago

    A little update:

    I did a bunch of scans that should fix my temperatures and the result is that now they don’t go over 70 average!

    I’m not sure what exactly was fixed but I’m glad that it’s okay now.

    FPS is now usally about 70-80 with oscillations but it’s playable more than before.

    Regarding your advice I will for sure check the ventilators and clean them, although they aren’t noisy anymore as they were before the fix.

    Thank you so much for all the advice and help!

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