Forum Discussion
2 years ago
I ran a scan with my anti-virus (bitdefender) and came back with nothing. Let me know if i should scan with the other one still.
EA_Solaire
Community Manager
2 years agoHi @savannahnichole,
We've tried something on our end to resolve this- would you mind checking the app again now please and let me know if you're still not able to download the base game?
- 2 years ago
Still not working. I even tried uninstalling and reinstalling the EA app. Download will start not go past 0% then says I've disconnected from the internet.
- puzzlezaddict2 years agoHero+
@savannahnichole I was hoping you'd do the scan with Malwarebytes, not to say that Bit Defender is bad, only that I don't know whether it's as thorough. Having said that, it's entirely possible that this is an account issue and has nothing to do with your computer.
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