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savannahnichole's avatar
savannahnichole
2 years ago

Sims 4 not downloading Aug 2023

I tried to update my Sims 4 game and switch to the EA app after not playing for a few months.  Every time I tried to update Sims it would not go past 0% downloaded. It would eventually say that I ha...
pc
savannahnichole's avatar
savannahnichole
2 years ago

I ran a scan with my anti-virus (bitdefender) and came back with nothing. Let me know if i should scan with the other one still. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @savannahnichole,

We've tried something on our end to resolve this- would you mind checking the app again now please and let me know if you're still not able to download the base game? 

  • savannahnichole's avatar
    savannahnichole
    2 years ago

    Still not working. I even tried uninstalling and reinstalling the EA app. Download will start not go past 0% then says I've disconnected from the internet. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @savannahnichole  I was hoping you'd do the scan with Malwarebytes, not to say that Bit Defender is bad, only that I don't know whether it's as thorough.  Having said that, it's entirely possible that this is an account issue and has nothing to do with your computer.

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