Sims 4 not launching after Oct 22 update
Hello. TS4 was launching just fine offline last week, so I decided to update to the latest version. A major reason I don't update the game as much is probably because there's always SOME issue with the updates, and of course, I was not disappointed. After the update, the game refuses to launch. Here's the latest from the performance manager.
Source The Sims™ 4 Summary Stopped working Date 10/30/2024 9:52 AM Status Report sent Description Faulting Application Path: D:\Program Files\Origin Games\The Sims 4\Game\Bin\TS4_Launcher_x64.exe Problem signature Problem Event Name: APPCRASH Application Name: TS4_Launcher_x64.exe Application Version: 1.110.265.1030 Application Timestamp: 670068cb Fault Module Name: d3d11.dll Fault Module Version: 10.0.22621.3672 Fault Module Timestamp: 4ac6f2bf Exception Code: c0000005 Exception Offset: 0000000000067648 OS Version: 10.0.22631.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 3129 Additional Information 2: 312967125142cc236e051b8c729c3a4f Additional Information 3: 6d7d Additional Information 4: 6d7d27689d6696a67382299719ab94e4 Extra information about the problem Bucket ID: b84a9e8b111bc1a8a8b2f8c8d00a9823 (1779758344132270115)
Seeing as how others have had similar issues, I've tried forcing the game to use DX11 or 9 to no avail.
My dxdiag file is attached. Can I get another eye on it to see what I'm missing? I'm pretty sure all my drivers are up-to-date.
@puzzlezaddictIt had nothing to do with my graphics drivers.
I recalled something you mentioned about the failing module being d3d11.dll, which is for DX11. Which technically shouldn't be loading if I'm forcing the game to run DX9.
I re-downloaded DirectX End-User Runtime Web Installer from microsoft.com to repair. I had to delete d3d11.dll from the system32 folder first (which is a bit tricky) because the error message kept saying that the DirectX was up-to-date. After deletion, I ran the web installer to "reinstall" DX11 [which still shouldn't be loading as the game should be running DX9 but oh well].
But anyways, the game is loading now. I just have to update mods and such.
Thanks for your help.